Company, organization: Hostellerie La Cheneaudière
3 rue du Vieux Moulin
67420 Colroy-La-Roche - FRANCE
Tel: +33 3 88 97 61 64
VAT number: FR 06 312162779
Purpose of site: Promotion of the establishment
Legal representative: M. Nicolas DECKER
Editorial Manager: M. Jean-René GRAU
Webmaster, design, editing, artistic direction: SAS WIHP
Photography: SAS WIHP
Web hosting: SAS WIHP
President SAS WIHP: Vincent Ramelli
The site presents:
● Informative content
● A collection of personal data online
French Data Protection Act: the site is the subject of a declaration to the Commission Nationale Informatique and Liberté (French Data Protection Authority). You have the right to access, modify, rectify and delete information that concerns you (art. 34 of the Loi Informatique et Libertés (French Data Protection Act)). To exercise this right, please firstname.lastname@example.org
Ownership: The site and the information that it contains are protected by French intellectual property law and by international agreements. Except for use by immediate family members or private use, the site and any element of its content may not be reproduced, republished, retranscribed, modified or passed on without the prior authorization of the eligible party.
Consumers who do not wish to be the subject of commercial canvassing by telephone may, free of charge, register on a telephone marketing opposition list. For further information, contact: BLOCTEL
GENERAL CONDITIONS OF SALE:
- HOTELS :
In order to guarantee your reservation, we ask you to pay 100% of your order online. Net prices including VAT (excluding tourist tax and departmental tax)
Cancellation conditions (except for Christmas and New Year's holidays) :
Reservation can be cancelled or modified until midday (local time) 5 days before the date of arrival. After this time, the total amount of the nights stay will be retained.
Example: reservation for a night on Saturday, no charge if you cancel until Monday 12:00.
In case of non-arrival: the total amount of the stay charged at the time of reservation including the additional services booked (dinner, care...) will be retained.
In case of administrative closure imposed by the authorities and linked to the Covid-19 pandemic, the deposit paid will be transformed into a 'credit note' of the same amount valid for 12 months. If after 12 months you have not found new booking dates, you may request a full refund of the sums paid.
All cancellations must be made in writing by the client.
Specific conditions for the New Year's Eve package and the Christmas stay from 24/12 to 25/12 :
The total amount of your stay will be deducted at the time of booking.
For any cancellation :
- before 31/10: refund of 100% of the package amount
- between 1/11 and 15/11: refund of 70% of the package
- between 16/11 and 30/11: refund of 30% of the package
- after 1/12: the package is no longer reimbursed
- SPA: HALF DAY, EVENING or DAY SPA:
We accept groups up to a maximum of 8 people. We reserve the right to exclude from the spa any person who does not respect the tranquillity of the premises.
Children under 15 years of age do not have access to the entire Nature-Spa; an area is reserved for them.
To guarantee your reservation, we require 100% payment of your order online.
If you book with a gift voucher, this will act as a guarantee. After verification of your gift voucher by our team, if it does not conform to your reservation, we reserve the right to cancel your reservation and inform you.
Net prices including VAT.
- Cancellation conditions :
Reservation can be cancelled or modified without charge until noon (local time) 3 days before the arrival date. After this time, the full amount of the order will be retained.
In case of non-arrival: the total amount of the order will be kept including the additional services booked (care, massages...).
In case of administrative closure imposed by the authorities and linked to the Covid-19 pandemic, the deposit paid will be transformed into a 'credit note' of the same amount valid for 12 months. If after 12 months you have not found a new reservation date, you can ask for a full refund of the amount paid.
Any cancellation must be made in writing by the client directly to the hotel spa by email: email@example.com
COMPETENT JURISDICTION (SETTLEMENT OF DISPUTES) :
All complaints by the customer must be addressed to SAS HOSTELLERIE DE LA CHENEAUDIERE :
- either by telephone on +33388976164
- or via our website www.cheneaudiere.com under the heading "Contact",
- or by registered letter with acknowledgement of receipt to the following address: SAS HOSTELLERIE DE LA CHENEAUDIERE, 3 rue du vieux Moulin, 67420 COLROY LA ROCHE, France
In application of law n°2016-301, the customer may, if they so wish and without this being obligatory, have recourse to the consumer mediator concerning disputes arising from consumption, whose contact details are as follows:
MTV Médiation Tourisme Voyage - BP 80 303 -
75 823 Paris Cedex 17 - France
Before referring the matter to the mediator, the Customer must write to SAS HOSTELLERIE DE LA CHENEAUDIERE by registered post with acknowledgement of receipt.
To refer the matter to the mediation body, the Customer must complete a claim form available on the site (http://www.mtv.travel) and follow the steps indicated on the site.
The Customer may also contact the European platform for online dispute resolution: Online dispute resolution | European Commission (europa.eu)
The competent court will be the Commercial Court of SAVERNE in the case of a dispute between merchants and assimilated persons (companies, branches, etc.) and will be that of the defendant's place of residence in the case of a dispute with a consumer or, at the choice of the plaintiff.
OPPOSITION TO TELEPHONE CANVASSING :
The user may register on the opposition to telephone canvassing list by registering free of charge on the website: www.bloctel.gouv.fr